Live chat is commonly seen as a button in the corner of a website, asking “How can I help? Live chat makes it easy for you to share as much as you need, and for consumers to re-read that information as they need.
” Consumers can type in their questions and start a real-time conversation with a real person at your company. Uses a keyboard: A decent typist can type ~75 accurate words per minute on a computer keyboard, which is fairly quick.
Chat Now Family of Woodstock’s text and chat hotline is a dynamic new textline service for youth and adults to access help via text messaging on mobile devices or chat via web browser on any platform.
textline is an additional option that users have in reaching out for the support and information that Family has traditionally offered over the phone.Cell owners between the ages of 18 and 24 exchange an average of 109.5 messages on a normal day—that works out to more than 3,200 texts per month—and the typical or median cell owner in this age group sends or receives 50 messages per day (or 1500 messages per month).Overall, the survey found that both text messaging and phone calling on cell phones have leveled off for the adult population as a whole.The texters are made up of both paid and volunteer staff who have a wealth of knowledge both from trainings and years of experience answering the agency’s 24 hour crisis hotline.The scope of the hotline is as wide as the motto of the organization implies: “Any Problem Under The Sun.” In addition to crisis intervention services, is a way to access information, referrals, and serve as a resource that will always respond to the needs of the texter.